We want every customer to be satisfied with their purchase of a squeegee mop. If you need to return the product after receiving it, please apply according to the following return policy.

www.swiftsweepkit.com is committed to providing clear, transparent, and convenient return services for European customers.

  1. Return Period

In accordance with applicable European consumer protection regulations, customers can apply for a return within a specified period after receiving the product, provided that certain conditions are met.

Return Application Deadline: Within 30 days of receiving the product

Please contact us within the return period and provide relevant order information.

Return applications submitted after the return period may not be processed.

  1. Return Policy for Opened Products

www.swiftsweepkit.com supports returns of eligible opened products.

Even if you have opened the product packaging, you can still contact us to apply for a return if the product meets the following conditions:

The product remains intact;
The product and accessories are not severely damaged;
The product can be inspected normally;
The packaging and related accessories are retained if possible.

We understand that customers may need to see the actual product before confirming its suitability, therefore we offer reasonable return support.

  1. Return Request Process

To return an item, please follow these steps:

Step 1: Contact Customer Service

Please contact us via:

Customer Service Email: squegee@swiftsweepkit.com

Please provide the following in your email:

Order number;
Purchase email address;
Reason for return;
Product condition description;
Product photos (if applicable).

Step 2: Obtain Return Information

After confirming your return request, customer service will provide you with:

Return confirmation information;
Specific return address;
Return instructions.

Please note: The return address needs to be obtained from customer service. Please do not send the item directly to an unconfirmed address.

Step 3: Return the Item

The customer should return the item to the return address provided by customer service.

We recommend that you:

Use a trackable shipping method;
Keep shipping receipts;
Ensure the package is delivered safely.

  1. Return Address

Return Address:

Sending the item back without confirmation may delay return processing.

  1. Refund Processing

Once we receive the returned item and complete our inspection, we will begin processing the refund.

Refunds are usually processed through the original payment method.

Refund Processing Time: Processing will be completed within 3 business days after receiving the returned item and confirming it meets the requirements.

Actual arrival time may vary depending on the processing speed of the bank or payment service provider.

  1. Return Costs

If a return is due to:

Customer’s personal reasons;

The item does not meet personal needs;

Change of purchase decision;

Return shipping costs may be borne by the customer.

If a return is due to:

Receiving the wrong item;

The item was damaged during shipping;

The product has obvious problems;

Please contact us, and we will assist you according to the specific circumstances.

  1. Unacceptable Return Conditions

Returns may not be accepted in the following situations:

The item is severely damaged;

The item is missing important accessories;

The item is damaged due to improper use;

The return application period has expired. The specific situation will be assessed based on the actual condition of the goods.

  1. Contact Us

If you have any questions about our return policy, refund process, or order, please contact us:

Email: squegee@swiftsweepkit.com